Returns Policy

We are unable to exchange items that are not damaged, defective or incorrect. In the event of your receiving a damaged, defective or incorrect item, you must return the item to TORNE VALLEY Ltd within 30 days. This returns policy does not affect your statutory rights (see below) Your Statutory Rights TORNE VALLEY Ltd want you to be happy with when you purchase an item from us. Occasionally however, we know that the goods can be damaged in transit, defective or incorrect. We also know that you have the right to a seven-day cooling off period. For more information about your statutory rights, please visit the Department of Trade and Industry Consumer Gateway website: http://www.dti.gov.uk/consumer_web/shopping.htm#4 For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry website: http://www.dti.gov.uk/